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Season Ticket Waiting List - Becoming a Season Ticket Holder FAQs (2021/22, One Hotspur +)

Susann Burnell

Becoming a 2021/22 Season Ticket Holder

 

 

ID Validation and Digital Ticketing

 

Becoming a 2021/22 Season Ticket Holder

 

Who will receive a Season Ticket invite?

We shall be inviting One Hotspur + Members on the waiting list in phases, with each phase lasting a minimum of 48 hours. Your Season Ticket Waiting list position will be marked on your email invite, or you can see this by logging into your eTicketing account.

All Season Ticket seats are subject to availability and take-up, and as such we cannot guarantee we will get through all waiting list positions at this time.

If you wish to become a Season Ticket Holder with other eligible One Hotspur + Members on the waiting list, you will be able to do so as they have also received an invitation and are within your online Network.  

 

 

I am a One Hotspur + Member on the Season Ticket Waiting List but have not been contacted

We shall be inviting One Hotspur+ Members on the waiting list in phases, with each phase lasting a minimum of 48 hours. If you have not yet received your invite, it may be that we have not yet reached your position on the waiting list, or that we no longer have sufficient availability to offer you a Season Ticket.

However, if you think that you should have received an invite (eg. your son/daughter has received an invite and you occupy consecutive positions on the waiting list), you are welcome to contact us so we can confirm if you have been offered a Season Ticket.

 

 

Is there a deadline to accept my Season Ticket invite?

All Season Tickets are subject to availability. From the date and time listed on your invite, you will be able to log into eTicketing and an online plan will display the available seats from which you can select your Season Ticket seat. 

You shall have an initial priority period in which to select your seat - however, you can also do this in a subsequent phase if you wish, subject to availability.

Should you only wish to become a Season Ticket Holder with someone who has a lower position on the waiting list, you will remain eligible to do so if and when they are invited, though this will depend on the availability of seats and take-up amongst those above them in the list.

 

 

My friend and I want to sit together, but they have not received their invite – what can I do?

Should you only wish to become a Season Ticket Holder with someone who has a lower position on the waiting list, you will remain eligible to do so if and when they are invited, though this will depend on the availability of seats and take-up amongst those above them in the list.

If everyone you would like to purchase with has received an invite, you will be able to select your preferred seats together (subject to availability) so long as they are within your online Network.

All Season Ticket seats are subject to availability, and we cannot guarantee that all One Hotspur + Members on the waiting list will be contacted.

 

 

Can I sit with an existing Season Ticket Holder?

If you would like to sit with an existing Season Ticket Holder then, providing you know their seat details, you can use our online plan to view any seats available near them.

This online plan reflects real-time availability so if no seats near your preferred area are available, unfortunately it will not be possible for you to purchase a seat there at this time.

Please be advised that we are not currently accepting any new relocation requests for the 2021/22 season, though should your medical circumstances change during the season please get in touch and we will do our best to accommodate your request.

 

 

How much will a Season Ticket cost? 

Seats are available in a number of areas of the stadium at a range of price points. An online plan will display the available seats from which you can make your selection. 

 

 

How do I select and pay for a Season Ticket for 2021/22?

Once you have received your invite, please follow these steps in order to select and pay for your Season Ticket seat:

  1. Sign In to your eTicketing account using your Client Reference Number and password 
  2. Click on ‘Premier League - 2021/22’ and select from the available seats to add your Season Ticket seat into your basket.
  3. Once you are ready, click 'Proceed to Checkout'.
  4. You can pay for your Season Ticket(s) by selecting 'Credit / Debit Card' and entering your payment details to make your purchase. Alternatively, fans wishing to spread the cost of payment over a 10-month period are able to do so via V12 Finance. 
  5. Once you have purchased your Season Ticket, you will receive an email receipt confirming your payment.
  6. Once your Season Ticket purchase has been processed, we will cancel your One Hotspur+ Membership that has recently renewed for the 2021/22 season and issue a full refund.
  7. Please note that a booking fee is applicable to every Season Ticket purchase of either £2.25 (online) or £3.50 (telephone)

 

 

Is there an option to pay via finance?

There will be the option to apply for a monthly finance plan (subject to status).

If you wish to pay via V12 Retail Finance*, your loan will be subject to an arrangement fee (admin fee) of 3.75%.

REPRESENTATIVE EXAMPLE: One adult Season Ticket purchased at a cash price and amount of credit of £1025.25 would be repaid by 1 monthly payment of £140.98 (which includes arrangement fee of 3.75% equal to £38.45), followed by 9 monthly payments of £102.53. The rate of interest is 0% per annum; the total amount payable is £1,063.70 and the total charge for credit is £38.45. Representative 8.64% APR. Subject to status.

*Application fee is only payable should you be accepted for finance.

 

  

Will I qualify for concessionary pricing for my Season Ticket?

Supporters who will be 65 or over as of 16 August 2021 will be eligible to pay the concessionary rate for their Season Ticket, provided they select an eligible seat.

Our pricing plan indicates the types of tickets which are applicable for concessionary pricing.

 

 

What happens to my waiting list position if I do not want a Season Ticket at this time?

Should you decide not to take up the opportunity of a Season Ticket at this time, you will retain your place on the waiting list for future seasons.

 

 

What if some games next season are played at a reduced capacity or behind closed doors?

Should we not be permitted to open at full capacity for a specific Premier League fixture, then we shall offer a pro-rata refund to anyone affected based on 1/19th of the total value of their Season Ticket. All refunds would be available on a monthly basis.

Supporters electing to pay for their tickets via finance with V12 would still receive a 1/19th refund per game in this event. This is providing that they continue to make their monthly scheduled payments to V12.

  

 

I would like to become a Season Ticket Holder, but I am unable to attend games in 2021/22

We politely ask that you do not make your seat selection at this time and retain your current position on the waiting list. Subject to availability, we will always look to offer new Season Tickets.

 

 

Can I request a seat move if I can't select the seat I want?

All available Season Tickets seats will be displayed online so please only complete your purchase if you are happy with the seat you have selected.

We always look to accommodate seat changes whenever possible - however, please be advised we are currently not accepting any new relocations requests for the 2021/22 season.

Should your medical circumstances change during the season, please do get in touch and we will do our best to accommodate your request.

 

 

ID Validation and Digital Ticketing

 

Will I need to validate my ID after selecting my Season Ticket?

As previously announced, and as successfully implemented for our reduced-capacity home matches, our general admission ticketing process is now fully digital. 

Season Ticket cards previously in circulation will no longer work and entry to the stadium can now only be gained via the mobile device to which your match ticket is delivered. To support this, and to ensure supporter safety and security, we have been asking all adult Season Ticket Holders to complete our online ID validation process.

All adult Season Ticket Holders, including One Hotspur + Members that accept our Season Ticket offer, are required to complete this process as soon as possible and before the start of the new season.

If you have already validated your ID, you will not be required to do so twice.

 

 

How can I check if I have already validated my ID?

If you would like to check if you have already validated your ID, please log into your eticketing account.

Once logged in, click ‘My Account’ in the top right corner and then select ‘Identity Verification’ under the ‘Account Management’ section.

If you have already validated your ID, you will see a message confirming this. If you have not validated your ID, you will be able to do so from this page.

If you require any assistance with the ID validation process, please refer to our FAQ pages.

 

 

Will Juniors need to validate their ID?

Currently all adult Season Ticket Holders, including One Hotspur + Members that accept our Season Ticket offer, are required to complete this process as soon as possible and before the start of the new season.

Further information for Season Ticket Holders currently under the age of 18 will be provided in due course.

 

 

I require assistance validating my ID

If you require any assistance with your ID validation, we would encourage you to refer to our extensive FAQs which should cover most common queries.

If you are unable to locate the answer to your query, please contact us using the contact form on that page.

 

 

What will happen if I don’t validate my ID?

All adult Season Ticket Holders must ensure that their ID has been validated prior to start of the season. Successfully validating your ID against your Season Ticket will activate your ticket for the next season.

Any adult Season Ticket Holder who does not validate their ID will be unable to use their Season Ticket until their ID has been validated.

 

 

How will my data be used and stored?

All personal data will be held in strict accordance with our GDPR regulations. 

As per our privacy policy, in order to understand exactly who is in attendance at the Stadium on matchdays, we are asking Season Ticket Holders over the age of 18 to verify their identity by providing the Club with a copy of a valid passport or UK driving licence.

The lawful basis the Club has applied for collecting this data under data protection law is GDPR Article 6(1) – legal obligation; we have a common law duty of care to protect the welfare and wellbeing of individuals who attend matches in the Stadium.

Successful ID validation will ensure that the details we hold on account match those of the named Season Ticket Holder.

Your personal data will be retained only for the purposes stated in the ID validation section of our privacy notice and will be held by the Club for no more than 31 days at which point it will be automatically purged. For more information, please visit our Privacy Policy.

 

 

What is Digital Ticketing?

We are utilising our stadium’s technological capabilities to introduce a fully contactless digital ticketing operation.

In addition to making the matchday entry process as smooth as possible, the new system has been designed to help protect supporters’ health, safety and security by allowing us to reduce physical contact during the stadium entry process and understand who is inside the stadium on matchdays.

Please refer to our full FAQs for help and guidance on how our digital ticketing process will work.

 

What if I do not own a smartphone?

If you do not own a smartphone or other suitable device with which to use your digital ticket on a matchday, then we would kindly ask you to contact us within 7 days of the fixture you are due to attend, and no later than 48 hours beforehand. 

At that time we will be able to provide you with guidance about an alternative option. 

 

 

If you have any queries relating to becoming a Season Ticket Holder ahead of the 2021/22 season, please contact us using this form.

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