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Ticket Share & Ticket Exchange - Buyer FAQs

Susann Burnell

 

Ticket Share FAQs

 

Ticket Exchange FAQs

 

Ticket Share 

How do I accept a ticket via Ticket Share?

If you have been gifted a ticket via Ticket Share, you should receive an email notifying you of this.

In order to use your ticket, you must accept it. Failure to accept the ticket will mean that it will stay assigned to the original ticket owner.

To accept your ticket, please log into your e-ticketing account. After clicking the icon of a person in the top right corner, please click ‘View Account Menu’ then ‘Forwarded Tickets’ and you should see the ticket that has been gifted to you. Please select the ticket and follow the steps to accept it.

Once your ticket has been accepted, you will receive an email containing a link to download your digital ticket, which you must download to your mobile device.

Please note that, even if you are a Member who has been issued a digital pass, all tickets sent via Ticket Share will be issued as a digital ticket which must be downloaded.

For further information on digital ticketing, please refer to our Digital Ticketing FAQs.

 

 

How will I receive my ticket once I have accepted it?

As the Club has moved to a digital ticketing operation, all tickets forwarded via Ticket Share will be issued as digital tickets once accepted. This will be the case even if a supporter already has their own pass or card.

This digital ticket must be downloaded to the supporter's mobile device. Those without a mobile device who require a print-at-home ticket should contact us at the earliest opportunity after their ticket has been issued.

 

 

Can someone share a ticket with me if I am not a Member?

It is possible to gift a ticket to supporters who are not Members via Ticket Share, when there are no sale restrictions in place. When this is the case, it is not necessary for you to purchase a One Hotspur Membership, but you must have an account which you can create for free via our e-ticketing site.

Once you have created an account, you will be assigned your own unique CRN. The supporter who would like to gift their ticket to you must first add you to their network (using your name and CRN), after which they should be able to gift it to you via Ticket Share.

For games with sales restrictions it may not be possible for non-members to be gifted tickets.

 

 

Can a ticket be gifted to me from someone in a different age category?

 Yes, Junior/Young Adult/Adult Season Tickets can be shared with Adults, and Adult Season Tickets can be shared with supporters who qualify for concessions. No upgrade fee is involved.

 

 

When is the latest that I can accept a Ticket Share offer?

You will have the option to accept your ticket until just before kick-off, unless the season ticket holder who gifted you the ticket decides to withdraw it first.

 

 

Can I go to the game if I do not accept the ticket sent to me?

No, you will only be issued with a ticket for the game if you accept the ticket that has been gifted to you.

 

 

Is there a charge for accepting a ticket via Ticket Share?

There is no fee for the use of the Ticket Share platform.

 

 

Is there a limit on how many times I can accept tickets via Ticket Share in a season?

No, there is no limit on how many games you can be gifted tickets for.

 

 

Will I receive ticketing points for a ticket sent to me via Ticket Share?

Yes, if you are a One Hotspur or One Hotspur + Members and accept a ticket via Ticket Share, you will receive ticketing points. The exact number will vary depending on the game. Please note that the points may not be added until after the game has been played and the ticket scanned.

 

 

I am registered on the Disability Access Scheme. Can I use Ticket Share?

Yes, please contact access@tottenhamhotspur.com for further details.

 

Ticket Exchange

How do I purchase a ticket on the Ticket Exchange?

To check availability on the Ticket Exchange and make a purchase, please follow the steps below:

  • Log into your account: https://www.eticketing.co.uk/tottenhamhotspur/
  • Once signed in, click ‘Find Tickets’ for the match you would like to attend.
  • In the ‘Choose my Own Seats’ tab, all blocks with availability will be shown in blue.
  • Any Ticket Exchange listings will appear in blue and outlined clearly in red.

Please note that Ticket Exchange purchases are strictly non-refundable and non-transferable.

If a game is only on sale to Members, only One Hotspur and One Hotspur + Members will have access to the Ticket Exchange.

Supporters are encouraged to check the Ticket Exchange regularly, as Season Ticket Holders are able to list their seats until the day of the fixture if the platform is open.

 

 

Who is eligible to use the Ticket Exchange platform to purchase a ticket?

Tickets listed on the Ticket Exchange will be subject to the same restrictions of sale in place on all standard general admission tickets for any given fixture. For example, if a game is on sale to Members only, then only Members will have access to the Exchange platform.

All tickets sold on the Ticket Exchange platform are for the use of home supporters only.

 

 

I have a purchased a ticket on the Ticket Exchange but can no longer attend the game. Can I get a refund?

No. Please be aware that tickets purchased on the Ticket Exchange are strictly non-transferable and non-refundable. This is because, once you purchase your ticket, funds are automatically allocated to the account of the supporter who usually occupies the seat.

 

 

Is there a charge for purchasing tickets on the Ticket Exchange?

A fee per ticket will be applied to each ticket purchased on the Ticket Exchange platform.

 

 

Can I purchase concession-priced tickets on the Ticket Exchange?

All tickets listed on the Club’s Ticket Exchange platform will be listed at the prevailing Adult rate.

 

 

How will I receive the ticket I have purchased on the Ticket Exchange?

Once you have purchased a ticket on the Ticket Exchange, you will be sent a confirmation email. As the Club has moved to a digital ticketing operation, all tickets will be issued digitally ahead of the fixture for supporters to download to their mobile device.

 

 

Is there a limit on how many times I can purchase via the Ticket Exchange?

Whilst the number of tickets you can buy per game may be limited, there is no limit on the number of games you can use the Ticket Exchange for during any given season. All tickets remain subject to availability.

 

 

Will I receive ticketing points for purchasing a ticket on the Ticket Exchange?

Yes, you will receive ticketing points for purchasing a ticket, though the exact number will vary dependent on the category of the game. Please be aware that points may not be added until after the game has been played and the ticket scanned.

 

 

Can I purchase an 1882 ticket on the Ticket Exchange? What would be included?

Yes, you will be able to purchase tickets in 1882 areas on the Ticket Exchange, subject to availability. When purchasing a ticket in 1882 areas, you will have access to complimentary pre-match food from our signature fan-favourite ranges, a complimentary match programme and a complimentary drink at half-time. You will be sent an email before the game explaining how to access these benefits.

 

 

Can I purchase a Premium ticket on the Ticket Exchange? What is included?

Yes, you will be able to purchase tickets in Premium areas on the Ticket Exchange, subject to availability. You will be sent an email before the game which will help you make the most of your visit, and any specific queries should be directed to our Premium team via Premium.Accounts@tottenhamhotspur.com or 0208 365 5010.

 

 

I am on the Disability Access Scheme. Can I purchase tickets via the Ticket Exchange?

Yes, any tickets in accessible areas that have been listed on the Ticket Exchange can be purchased by other supporters registered on the Club’s Disability Access Scheme. Please be aware that a membership will still be required unless the game is on General sale. Any specific queries should be directed to our Access team via access@tottenhamhotspur.com or 020 8365 5161.

 

 

 

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