Susann Burnell

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  • One Hotspur Membership FAQs

    If you have any queries about membership, please refer to the following FAQs. Alternatively, for specific queries about digital gift vouchers (Adults and Seniors only) and membership packs (Juniors...

  • 1882 Season Tickets - Important Information

    1882 Season Tickets give supporters the opportunity to be in the thick of the atmosphere during games whilst offering a number of other benefits including exclusive access to a private 1882 bar pre...

  • Season Ticket Waiting List - Becoming a Season Ticket Holder FAQs (2021/22, One Hotspur +)

    Becoming a 2021/22 Season Ticket Holder Who will receive a Season Ticket invite? I am a One Hotspur + Member on the Season Ticket Waiting List but have not been contacted Is there a deadline to ac...

  • ID Validation FAQs

    If you have any questions about the Digital Ticketing process, please refer to our Digital Ticketing FAQs.  Should you wish to discuss the ownership of your Season Ticket then we would ask you to c...

  • Matchday programme pre-order print & digital

    The Club is making both digital and printed copies of our Mathday programmes available for our home fixtures. How do I buy a Programme? You can order your Programmes through our official programme ...

  • Retail terms & conditions

    Please click Retail terms & conditions for further information.

  • How can I return an item for a refund?

    If you would like to return an item you have purchased for a refund because you have changed your mind, you may do so provided the item is returned to us within 30 days of delivery (if ordered onli...

  • Track your shop order

    Whilst we continue to adhere to the Government's guidance on safe distancing within our Distribution Centre, please be aware that it may take slightly longer than normal for standard delivery order...

  • Pre-Orders

    If you are placing an order which contains both an item that is on pre-order and an item that is in stock, you will have the option to split your delivery at checkout. If you split your delivery, y...

  • Guns N' Roses Concerts Rescheduled - FAQs

    Following the publication of the Government’s roadmap out of the current lockdown, which includes restrictions on large outdoor events until 21 June at the earliest, we are now in a position to ann...